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Delivery Policy
At Los 3 Ositos, we strive to provide fast and convenient shipping service, so you can enjoy your childcare products efficiently. Below are our shipping policies:
Shipping Scope: We offer both domestic and international shipping. Please make sure to select the appropriate shipping option for your location during the checkout process.
Processing Times: We will process your order within 1 to 2 business days, provided that the products are in stock. If some products are out of stock, we will inform you about the estimated processing times during the checkout process.
Shipping Methods: We use reliable and secure shipping services to deliver your products. Available shipping methods will be displayed during the checkout process, and you can select the option that best suits your needs and location.
Delivery Times: For domestic shipments, the estimated delivery time is 2 to 3 business days, assuming the products are in stock. Please note that delivery times may vary depending on the location and processing times. For international shipments, delivery times may be longer and can be affected by local customs procedures.
Shipping Costs: Shipping costs will be calculated automatically during the purchase process. From a purchase of 70 euros or more, shipping costs will be free in Spain (Canary Islands not included). If the amount of your purchase is less than 70 euros, the corresponding shipping costs will be applied, which you can review and confirm before finalizing your order. In the case of international shipments, the shipping price will appear in the cart at the time of payment.
Tracking Shipment: Once your order is shipped, you will receive an email with tracking information, allowing you to track the status of your shipment. You can also access this information from your account on our website. Please note that the level of tracking may vary depending on the shipping service and delivery location.
Delivery Address: It is the customer's responsibility to provide a correct and complete delivery address when placing an order. Please ensure that you enter all necessary details, including full name, complete address with postal code, and a valid contact number. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
Damages or Losses during Shipping: We take great care to ensure that your products are securely packaged to prevent damages during shipping. In the event that you receive a damaged product or experience a loss during shipping, please contact us immediately, so that we can resolve the issue and make necessary arrangements with the shipping service.
We do not assume responsibility for any delays in shipping caused by the transport agency or customs.
Finally, please note that Los 3 Ositos is not liable for delays in shipping caused by the transport agency or customs procedures. If you experience any delay in the delivery of your order, we will do our best to assist you in resolving any issues, but we cannot guarantee exact delivery times in these cases.
We appreciate your understanding and cooperation regarding our shipping policies. If you have any additional questions or need clarification on any shipping-related matters, please don't hesitate to contact our customer service team. We will be happy to assist you in any way we can.
Thank you for choosing Los 3 Ositos as your trusted store for childcare products. We look forward to providing you with an exceptional and satisfactory shopping experience!